Contact us
Have a question about your order, sizing or returns? Our customer service team is happy to help. Email us at support@mercerandlane.com or call +1 (786) 869-6315.
We’re available Monday to Friday from 9:00 AM to 6:00 PM, and Saturday to Sunday from 11:00 AM to 4:00 PM.
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FAQs
Yes, your payment details are encrypted and secured using industry-standard encryption. More details are available in our Payment Policy
You have 30 days from delivery to return a product. Full details can be found in our Return & Refund Policy
Orders are typically processed within 2–3 business days after being placed. After dispatch, transit time takes around 4 to 9 business days (Monday to Friday). Total delivery time will be 6 to 12 business days.
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Shipping Policy
Once your order is confirmed, you will receive an email with your order number.
To track your order, simply visit our Order Tracking page and enter your order number or email address — and we'll show you exactly where your package is.
Yes, we offer free shipping for orders in the United States. See more in our Shipping Policy